Question 1

What forms of entertainment does OKPisoLuck provide?

Accepted Answer

Raffle: You can join from as low as ₱1, and still have a chance to win big prizes!  Lucky Draw: It offers fun and interesting prizes, plus Lucky Draw Missions, so you can drop by anytime and try your luck!

Question 2

How do I contact Customer Support?

Accepted Answer

You may contact us through Account > Feedback in the platform, or via Online Customer Support.

Question 3

What law applies to OKPisoLuck？

Accepted Answer

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines.

Question 4

Can the platform change these Terms?

Accepted Answer

Yes. These Terms and Conditions may be updated periodically in accordance with operational requirements, legal obligations, regulatory requirements, or business needs. Updated versions will be published on the platform. Continued use of the platform following any updates constitutes acceptance of the revised Terms and Conditions.

Question 5

What is the platform NOT responsible for?

Accepted Answer

The platform is not liable for losses resulting from internet interruptions, technical failures, unauthorized account access caused by user negligence, or force majeure events or circumstances beyond the platform's reasonable control. To the fullest extent permitted by law, the platform's maximum liability shall not exceed the amount of your most recent valid participation transaction.

Question 6

How is my personal data used?

Accepted Answer

OKPisoLuck complies with the Data Privacy Act of 2012 and applicable Philippine regulations. Your information is only collected, processed, stored, and used for platform operations, legal and regulatory compliance, fraud prevention and security purposes, and marketing activities where your consent has been obtained.

Question 7

How do I stop using my account or take a break?

Accepted Answer

You may request temporary or permanent self-exclusion through Customer Support.

Question 8

How do I play responsibly?

Accepted Answer

You are encouraged to participate responsibly and manage your spending and playtime appropriately. You should avoid participating in platform activities in inappropriate public spaces, including schools, offices, and places of worship.

Question 9

What happens if the platform detects suspicious activity?

Accepted Answer

The platform reserves the right to investigate suspicious activities and may suspend, restrict, or terminate accounts, withhold prizes, or suspend withdrawals where permitted by law.

Question 10

What is considered cheating or fraud?

Accepted Answer

Any form of fraud, cheating, use of bots, automated software, system manipulation, account sharing, or multi-accounting is strictly prohibited.

Question 11

What kinds of high-value prizes might be awarded?

Accepted Answer

Prizes may include physical items of significant value, including but not limited to vehicles, real property, electronics, or other promotional items.

Question 12

Do I need to pay taxes or fees on my prizes?

Accepted Answer

All prizes and rewards offered by the platform are free from any applicable taxes.

Question 13

Where can I see my Lucky Draw records?

Accepted Answer

You can view your participation history, prize records, and redemption status through Account > My Lucky Draw.

Question 14

Why is my shipment delayed?

Accepted Answer

Shipping schedules may be affected by holidays, courier delays, force majeure events, or circumstances beyond the platform's reasonable control.

Question 15

How do I claim a physical prize?

Accepted Answer

If you win a physical prize and choose to redeem it as a physical item rather than converting it to cash, please submit your required redemption and delivery information through the platform. The platform will arrange shipment or prize fulfillment within thirty (30) working days after receiving complete and verified information.

Question 16

How do I receive my cash prizes?

Accepted Answer

Cash prizes will be automatically credited to your OKPisoLuck Wallet.

Question 17

Can the platform cancel a Raffle?

Accepted Answer

Yes. The platform reserves the right to cancel, suspend, postpone, or modify any raffle activity due to operational, technical, legal, security, or regulatory reasons.

Question 18

Where do I check my Raffle results?

Accepted Answer

Go to Account > My Raffles to view your raffle results.

Question 19

Do I have to join a team to participate in a Raffle?

Accepted Answer

No, joining a group is optional. The difference is: if a group member wins, eligible non-winning members may receive Lucky Coins rewards.

Question 20

What is the group/team feature in Raffle?

Accepted Answer

When a friend joins the same raffle through your shared link, you both automatically form a group. If a member of the group wins the raffle prize, eligible non-winning group members may receive Lucky Coins rewards in accordance with the applicable promotional rules.

Question 21

How does a Raffle work?

Accepted Answer

1) Select your preferred prize and purchase raffle entries through the "Win Now" function. 2) After joining, you can share the raffle order link with friends — if a friend joins through your link, you both form a group. 3) Once the raffle meets the draw conditions, winners are selected through the platform's draw system and announced immediately. You can check the results via Account > My Raffles.

Question 22

Can the platform change the random draw mechanism?

Accepted Answer

Yes. The platform reserves the right to maintain, update, modify, or optimize the random draw mechanism as necessary to support operational requirements, promotional activities, security measures, or regulatory compliance.

Question 23

How are Lucky Draw results determined?

Accepted Answer

All Lucky Draw results are generated through the platform's random selection system. Prize outcomes are determined randomly by the system. The platform does not guarantee the receipt of any particular prize, reward, or item. Previous participation results do not affect future draw outcomes. Participation only grants an opportunity to obtain available prizes within the applicable activity.

Question 24

What can I win in a Lucky Draw?

Accepted Answer

Each Lucky Draw contains random prizes, which may include cash rewards, physical prizes, virtual items, and coupons or promotional rewards. Prizes are awarded through a random selection mechanism, and participation does not guarantee that any specific prize will be obtained.

Question 25

How does Lucky Draw work?

Accepted Answer

1) Select your desired Lucky Draw series. 2) Click the "Lucky Draw" button and confirm participation. 3) The system processes the draw and may display an animation or visual effect. 4) Once the draw is completed, the prize result will be displayed. 5) Depending on the prize type, you may convert eligible prizes into cash value or claim physical prize delivery.

Question 26

What happens if I don't complete KYC?

Accepted Answer

Failure to comply with KYC verification may result in your account being investigated and/or suspended.

Question 27

When can the platform ask me to verify my identity?

Accepted Answer

The platform may request identity verification (KYC) at any time.

Question 28

What happens if I'm caught with multiple accounts or suspicious activity?

Accepted Answer

If any suspicious activity, fraud, abuse, multi-accounting, identity misrepresentation, or violation of these Terms and Conditions is detected, the platform reserves the right to investigate, suspend, restrict, or terminate the relevant account and withhold, reverse, cancel, or forfeit any prizes, rewards, balances, or bonuses.

Question 29

Who is responsible for my account security?

Accepted Answer

You are responsible for safeguarding your account login credentials. Any activity carried out conducted through your account will be deemed as your own action.

Question 30

How many accounts can I create?

Accepted Answer

One account per person. Registration must use valid personal information such as your name, email, and mobile number.

Question 31

Who is NOT allowed to participate?

Accepted Answer

The following persons are prohibited from participating: Employees of OKPisoLuck and PAGCOR and their immediate families; individuals on the Restricted Persons List; those who have opted for self-exclusion; and other individuals restricted by Philippine law and foreign nationals.Government officials

Question 32

Who can play on OKPisoLuck？

Accepted Answer

You must be at least 21 years old and a resident of the Philippines. You also need to be a registered and logged-in user of the OKPisoLuck platform.